Frequently Asked
questions
Everything you need to know about iCare Health & Wellness services.
iCare Health & Wellness is a leading premium medical concierge provider in Southeast Asia. We connect international patients with JCI-accredited hospitals, leading specialist doctors, and take care of all medical travel needs from accommodation, flight tickets, medical evacuation, to VIP assistance during recovery.
You can schedule a medical consultation by clicking the "Book Medical Consultation" button on the Contact Us page, or directly filling out the form in the Consultation menu. Our concierge team will contact you in less than 24 hours to confirm your medical details.
We partner with more than 50 internationally certified hospitals (such as JCI) in Singapore, Malaysia, Thailand, South Korea, and Indonesia. Some of them include Gleneagles Hospital, Mount Elizabeth, Sunway Medical Centre, Prince Court Medical Centre, and many more.
Yes, we can help coordinate medical claims with your international health insurance provider (Direct Billing) depending on your insurance policy type and the chosen partner hospital.
In a medical emergency, call our 24/7 hotline. The iCare medical evacuation team will immediately coordinate the availability of a portable ICU air ambulance, cross-border international airport permits, and mobilize the medical team in less than 60 minutes for a safe patient pickup.
Still have questions?
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